Speech analytics is the process of analyzing voice data in order to identify and track call behavior and customer interactions. This data can be used to improve call center operations and safety, by identifying and addressing issues such as: speaking…
Know About the Basics of Call Center Services
Since they appeared on the scene about fifteen years ago, call centers have become a staple in the business world. The advances in technology and information technology, in particular, have enabled the call center business to expand and succeed. Call…